Q: I don’t have a PayPal account, how can I pay with a credit card?
A: You can use your credit card through Paypal without having an account! If you wish to pay by Credit Card and not PayPal…
- Choose “PayPal” as your payment option (PayPal simply processes credit card transactions for us, you don’t need an account). Click the blue “Confirm the Order” button at the bottom of the page.
- You will be taken to the PayPal site. Once on their homepage, it will say: Don’t have a PayPal account? Use your credit card or bank account (where available)” at the bottom of the page.Click on “Continue.”
- Enter your Credit Card and Billing information on the page you are brought to.
- Select “Review Order & Continue.” Follow the prompts to complete your transaction.
Q: I don’t have a credit card, but I still want to buy merch… now what?
A: No problem. We also accept money orders (must be in US Dollars) or well-concealed cash (send at your own risk). Absolutely NO personal checks accepted.
Place your items in the shopping cart, and during the checkout process, select ‘Check/Money Order’ when presented with the ‘Payment Method’ options. Complete your order, print it out, and send it with your payment to:
Strange Famous Inc
PO BOX 2509
Providence, RI 02906
Q: I can’t log in to the SFRstore account I created for my last order. Can you help me?
You may have to create a new customer account. When we redesigned the site early in 2009, we were unable to carry the old store database for the relaunch. If you’re unable to log in using your old info, just create a new account and proceed from there. Sorry for the inconvenience!
Q: How long will it take for my order to arrive? It’s been 7 business days since I placed my order.
A: We ship out all orders placed with a credit card or via PayPal within 3-4 business days of receiving payment.* All orders, national and international, are sent via USPS. Overseas orders MAY take longer than two weeks, but those are just extreme cases. If you sent your payment through snail mail, then please put into consideration that we may not receive that payment until a week or more after you sent it.
*Handling time is an approximation and not a guarantee. Shipping times may be longer or shorter depending on order volume.
Q: But Priority Mail means I’ll get it within 2-3 days, right?
A: Using Priority Mail shipping does not mean that you will receive your package 2-3 days from the moment you place your order. The USPS gives an estimate of 2-3 business days for your package to reach you once it has been sent out from the post office. Unfortunately, an estimate is not a guarantee, so in certain cases it may take a day or two longer to reach you depending on the volume experienced by the postal service and your location in relation to the SFR offices.
In addition, when estimating the day you expect to receive your package, remember that it may take a day or two to get from SFR to the post office depending on what day you ordered it.
Q: But I paid extra for Priority Mail shipping. Can I get a refund on the postage?
You actually did not pay extra for Priority shipping. Priority Mail is the default shipping rate that the USPS uses for packages weighing more than 13 ounces.
Q: Is there any tracking on the items you mail out?
A: We do not offer tracking numbers. We have sent out over 10,000 items to people all over the world and the system as worked well for us without raising prices for tracking services. The only delivery problems we’ve come across is when customers give us their work address, an insecure home address, an incorrect address, and/or didn’t include their name. Make sure your paypal mailing address is up to date. Update your email address as well in case we need to contact you due to a package being returned to us.
Q: If I don’t live in America, do I have to pay extra shipping costs for my order?
A: The customer is responsible for any extra costs it takes to ship internationally. All shipping is calculated by our shopping cart system, so any extra costs will automatically be added to your order.
Q: I live in a country that uses a different alphabet, and your online store forms won’t recognize my text. How can I place my order?
A: If you are an international customer and feel that your name and/or address isn’t being translated correctly because it incorporates letters outside of the English alphabet, please email us at firstname.lastname@example.org with your address and order info. We’ll be able to help you out and get your order processed.
Q: When is the SFR storefront open to the public?
A: The SFR storefront, located at The Grant Building, 250 Main St, Pawtucket RI, doubles as the SFR office, so we’re usually there at various times during the day, Monday – Friday.
Sometimes we’re there earlier, sometimes later, but sometimes we have to hit the road during those hours to tend to business. So if you’re planning a special trip to say hello or to grab some merch, the best thing to do is to email email@example.com first, and he’ll make sure someone is holding down the fort when you want to stop in.
Q: Why would people buy MP3s from SFRstore.com rather than iTunes?
A: Because we offer DRM-free MP3s with a higher sound quality than iTunes for our artists and other artists we support. We understand that iTunes is the default download site for most people, and that our selection is limited, but we’re dedicated to our artists and our customers. Our MP3′s are of the highest quality (320kbps Constant Bit Rate), and are guaranteed to play on all MP3 players.
Q: I just purchased a digital download, but wasn’t directed back to the site to download my album. How do I get my mp3s?
Follow these instructions:
1) In the confirmation email that was sent to you after your checkout, click on “Click Here for a Detailed Invoice.”
2) Login with the SFR username and password you created when placing your order.
3) On the order page there will be a button marked “Download” next to the mp3 that you ordered – click and save.
***Please Note: you should grab it right away as the download link is only accessible for 48 hours from the time of your order.***
If you have any additional questions please contact firstname.lastname@example.org
Q: How do I join the SFR forum?
Q: Is the “Life Is Easy” DVD region-free?
A: Yes. This means it can play in any DVD player around the world.
Q: My store would like to carry your products, where can we get them from?
A: We use Revolver Distribution in the US, Sonic Unyon Distribution in Canada and Cargo Distribution in Europe. If your store does not have an account with these companies you can get the material from us. Send an email to email@example.com and we will send you our product list.
Q: I ordered a hooded sweatshirt two sizes too small. Now that I’ve come to my senses, I want to exchange it for one that will actually fit me. How do I go about doing that?
A: All sales are final. However, if you would like to exchange your shirt for another size, you can do so by sending the original shirt back in unworn condition, along with $10 in cash or money order (absolutely NO personal checks accepted) form to:
Strange Famous Inc
PO BOX 2509
Providence, RI 02906
Make sure you include a note explaining what size shirt you are exchanging it for, and write your mailing address in legible print.
Q: Do you accept demos?
A: Absolutely. However, we can’t critique every CD that gets sent to us so please don’t get pushy with your need for a response. We listen to everything we receive and if something catches us in a special way we will let you know. Otherwise, keep doing your thing and try us again in the future. Send all demos to:
Strange Famous Records
PO BOX 2509
Providence, RI 02906
Q: Are you going on tour and do you have any new albums coming out?
Q: Do you need any interns or street teamers? What can I do to help?
A: If you are interested in being involved with the music industry or simply helping out our artists please send us your info (name, location, etc) and a resume to firstname.lastname@example.org
If you have any other questions, feel free to email us:
SFR Thanks you for supporting independent music!