Strange Famous Records

Strange Famous Records > SFR Blogs > Swell’s Top Five Favorite METERMAIDS Collaboooooooos

Q: I placed an order, then emailed you, and you didn’t respond. Why?

A: Please make sure you email customerservice@strangefamous.com. Please DO NOT REPLY to the automatically generated confirmation email sent to you from our online store or from PayPal.

Q: I don’t have a credit card, but I still want to buy merch… now what?

A: No problem. We also accept money orders (must be in US Dollars) or well-concealed cash (send at your own risk). Absolutely NO personal checks accepted.

Place your items in the shopping cart, and during the checkout process, select ‘Money Order’ when presented with the ‘Payment Method’ options. Complete your order, print it out, and send it with your payment to:

Strange Famous Inc
PO BOX 2509
Providence, RI 02906

Q: I can’t log in to the SFRstore account I created for my last order. Can you help me?

You may have to create a new customer account. When we redesigned the site in Summer 2013, we were unable to carry the old store database for the relaunch. If you’re unable to log in using your old info, just create a new account and proceed from there. Sorry for the inconvenience!

Q: I pre-ordered an item, the release date is here, and the item isn’t in my mailbox. What’s going on?

A: Please review the text on the product page for the item you purchased. Our pre-order notes (included on all product pages for pre-order items) specify that packages for pre-order items will ship on or before the release date, depending on circumstances surrounding the release. If you haven’t received your item by the release date, it will likely arrive within a 7 days (US orders) or 21 days (International orders). If it doesn’t, please contact customerservice@strangefamous.com and we’ll look into it for you.

Q: How long will it take for my order to arrive? It’s been 7 business days since I placed my order.

A: We ship out all orders placed with a credit card or via PayPal within 5 business days of receiving payment.* All orders, national and international, are sent via USPS. Overseas orders MAY take longer than two weeks, but those are just extreme cases. If you sent your payment through snail mail, then please put into consideration that we may not receive that payment until a week or more after you sent it.

*Handling time is an approximation and not a guarantee. Shipping times may be longer or shorter depending on order volume.

HOLIDAY SEASON NOTE: Due to the heavier-than-usual volume of holiday season mail deliveries, we CANNOT GUARANTEE delivery of Holiday Sale orders before the Christmas holiday. We will do everything in our power to ship orders as early as possible. We recommend placing International orders before December 1 and Domestic orders before December 10 for best chance of delivery.

Q: But I selected Priority Mail shipping. That means I’ll get it within 2-3 days, right?

A: Using Priority Mail shipping does not mean that you will receive your package 2-3 days from the moment you place your order. The USPS gives an estimate of 2-3 business days for your package to reach you once it has been sent out from the post office. Unfortunately, an estimate is not a guarantee, so in certain cases it may take longer to reach you depending on the volume experienced by the postal service and your location in relation to the SFR offices.

In addition, when estimating the day you expect to receive your package, remember to factor in processing/handling time that it will take to get from SFR to the post office (which will vary depending on what day you ordered it).

Q: But I paid extra for Priority Mail shipping. Can I get a refund on the postage?

You actually did not pay extra for Priority shipping. Priority Mail is the default shipping rate that the USPS uses for packages weighing more than 13 ounces, and our store system only offers this option if your package meets this criteria.

Q: Is there any tracking on the items you mail out?

A: We do not offer tracking numbers. We have sent out over 50,000 items to people all over the world and the system as worked well for us without raising prices or creating additional delays in processing time that would come along with using tracking services. The only delivery problems we’ve come across is when customers give us their work address, an insecure home address, an incorrect address, and/or didn’t include their name. Make sure your PayPal mailing address is up to date. Update your email address as well in case we need to contact you due to a package being returned to us.

Q: If I don’t live in America, do I have to pay extra shipping costs for my order?

A: The customer is responsible for any extra costs it takes to ship internationally. All shipping is calculated by our shopping cart system, so any extra costs will automatically be added to your order.

Q: I live in a country that uses a different alphabet, and your online store forms won’t recognize my text. How can I place my order?

A: If you are an international customer and feel that your name and/or address isn’t being translated correctly because it incorporates letters outside of the English alphabet, please email us at customerservice@strangefamousrecords.com with your address and order info. We’ll be able to help you out and get your order processed.

Q: Is the SFR store/office open to the public?

A: The SFR online store headquarters, located at The Grant Building in Pawtucket RI, doubles as the SFR office, so we’re usually there at various times during the day, Monday – Friday.

Sometimes we’re there earlier, sometimes later, but often we have to hit the road during those hours to tend to business. If you’re planning a special trip to say hello or to grab some merch, the best thing to do is to email storm@strangefamousrecords.com first, and he’ll make sure someone is holding down the fort when you want to stop in. If you don’t confirm arrangements with Storm before you come, we can’t guarantee that someone will be present to meet you.

Q: Why would people buy MP3s from SFRstore.com rather than iTunes?

A: Because we offer DRM-free MP3s with a higher sound quality than iTunes for our artists and other artists we support. We understand that iTunes is the default download site for most people, and that our selection is limited, but we’re dedicated to our artists and our customers. Our MP3′s are of the highest quality (320kbps Constant Bit Rate), and are guaranteed to play on all MP3 players.

Q: I’ve never purchased MP3s from SFRstore before. Is it a complicated process?

A: Not at all. Just find the albums that you want to buy in the Digital Downloads section of the store, add them to your cart, and make your payment. Once you’ve done that, the download process is just a matter of a couple of clicks.

To view a step-by-step guide that shows images of each screen you’ll encounter during the download process, click here.

Q: I just purchased a digital download, but wasn’t directed back to the page to download my album. How do I get my mp3s?

To view a step-by-step guide detailing the download process, click here.

Or, follow these instructions:

1) Check your email. You should find an email from the sender “Strange Famous Digital” with the subject line “Order #000″ (your order)

2) Click the URL in the email found after the words “You can download your purchase from…”

3) You will be taken to a screen that displays the title of the album(s) you purchased. Click on the name(s) of the album(s). A pop-up window/dialogue box will appear.

4) Click ‘OK’, and your file will begin to download.

If you did not receive the email from “Strange Famous Digital”, or have any additional questions,
please contact customerservice@strangefamousrecords.com

Q: I’m trying to download my MP3 purchase directly to an Apple mobile device (iPhone, iPod, iPad, etc). How do I do this?

The mp3s are in a .zip file, so you should be able to download it if you access the email containing the link through the ‘Mail’ app on your device (assuming you’re running iOS 7 or later).A tutorial on the process can be found online here.

There are also a number of free apps that support zip downloads on iOS in the iTunes App Store.

If you encounter additional issues after attempting these methods, please contact customerservice@strangefamous.com

Q: How do I join the SFR forum?

A: Click here for detailed instructions on how to sign up.

Q: Is the “Life Is Easy” DVD region-free?

A: Yes. This means it can play in any DVD player around the world.

Q: My store would like to carry your products, where can we get them from?

A: We use Redeye Distribution in North America and Europe. If your store does not have an account with Redeye, you can get the material from us. Send an email to wholesale@strangefamousrecords.com and we will send you our product list.

Q: I ordered a hooded sweatshirt two sizes too small. Now that I’ve come to my senses, I want to exchange it for one that will actually fit me. How do I go about doing that?

A: All sales are final. However, if you would like to exchange your shirt for another size, you can do so by sending the original shirt back in unworn condition, along with $10 USD in cash or money order (absolutely NO personal checks accepted) form to:

Strange Famous Inc
PO BOX 2509
Providence, RI 02906

Make sure you include a note explaining what size shirt you are exchanging it for, and write your mailing address in legible print.

Q: I ordered a CD/Cassette, and the case was cracked/smashed/broken in the mail. Can you send me a replacement?

A: Sorry, but we can’t replace broken CD/Cassette cases. We inspect each item before shipping to make sure that they’re in good condition, and ship using padded bubble mailers for protection, but can’t be responsible for mishaps that occur during transit. We also do not maintain a stock of extra, empty CD/Cassette cases, so we don’t even have replacements to offer.

If the CD/Cassette itself is damaged, please email customerservice@strangefamous.com and we can sort it out for you.

Q: Do you accept demos?

A: Absolutely. However, we can’t critique every CD that gets sent to us so please don’t get pushy with your need for a response. We listen to everything we receive and if something catches us in a special way we will let you know. Otherwise, keep doing your thing and try us again in the future. Send all demos to:

Strange Famous Records
PO BOX 2509
Providence, RI 02906

Q: Are you going on tour and do you have any new albums coming out?

A: All upcoming shows are listed in the tour calendar of this website. New album announcements will be made on the front page of the site, or check out the forum for related discussions. For the most up-to-date info, please follow us on Twitter or ‘like’ or Facebook page.

Q: Do you need any interns or street teamers? What can I do to help?

A:  If you are interested in being involved with the music industry or simply helping out our artists please send us your info (name, location, etc) and a resume to benjamin@strangefamousrecords.com

If you have any other questions, feel free to email us:
customerservice@strangefamousrecords.com

SFR Thanks you for supporting independent music!


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